So I do something I think will be really, really awesome. And that is, I updated The Winter Home pre-gens to be closer to the characters in the finished book, Transylvanian Adventures. Things are going swimmingly, especially considering I haven't done layout since the heydays of Quark and Pagemaker.
I get the file finished up. Upload it. Click to send all the customers an email saying "Hey, guess what? The pre-gens are now about 12 hundred-thousand percent more awesome and....
Not only is my updated PDF incapable of being downloaded but the product is now "inactive" (again).
Overall, I look and feel like this right now.
I have two support tickets open for DriveThruRPG/RPGNow at the moment. One for the file not really being updated (despite the spiffy email I received saying it was) and the other for the de-activation of The Winter Home.
So far... not loving it.